Terms & Conditions

Terms & Conditions


Deliveries are by general post. Delivery will be charged at An Post rates within the 32 counties.
Under normal circumstances all Ireland deliveries will be dispatched within 24 hours but you should allow 3 working days before contacting us regarding delays.


Delivery price based on An Post prices at time of postage.


Delivery price based on An Post prices at time of postage.


You must report damages within 24 hours of delivery. It is important that each item is carefully and thoroughly inspected by you or your authorised agent immediately upon delivery. We will not be responsible for any damage not reported within 24 hours. Damaged goods can be returned by Registered Post please contact us for return details. Please note that replacements for exchange of damaged goods will not be dispatched until the original item has been received by us.
This does not affect your statutory rights.


If you wish to amend your order after you have placed it, just contact us by email at  journeysoftheheartandsoul@gmail.com  and we will be pleased to do this without further charges. However, this is only possible if we receive your new instructions before your order has been dispatched. We will be able to tell you if this is the case.


The customer is liable in this case when wrong address details are given and we ship the order, we can try and find a solution but we cannot replace your order for free under these circumstances.


The site may use cookie and tracking technology depending on the features offered. Cookie and tracking technology are useful for gathering information such as browser type and operating system, tracking the number of visitors to the site, and understanding how visitors use the site. Personal information cannot be collected via cookies and other tracking technology, however, if you previously provided personally identifiable information, cookies may be tied to such information. Aggregate cookie and tracking information may be shared with third parties, including our site analytics partner, Google Analytics.


Sales on this website are governed by Irish law and you agree to submit any dispute to the exclusive jurisdiction of the Irish courts. All orders are subject to these terms and conditions, and no amendments will be accepted by us. Persons attempting fraudulent transactions will be prosecuted accordingly.
Relevant legislation governing these Terms & Conditions is the Sales of Goods (Supply of Services) Act, 1980, the Consumer Information Act, 1978, the EU Directive on Distance Selling, SI 207 of 2001 and SI 68 of 2003, the Data Protection (Amendment) Act, 2003 and the Copyright & Related Act, 2000.


The site is provided on an ‘as is’, ‘as available’ basis. Journeys of the heart and soul and its agents do not provide a guarantee that the use of the site will be uninterrupted or error-free. Similarly Journeys of the heart and soul and its agents do not guarantee the accuracy, integrity or completeness of the content provided on the site, the products or services offered for sale on the site. In addition Journeys of the heart and soul  and its agents are not liable for any damages that result from the use of or inability to use the site including mistakes, omissions, interruptions, deletion of files or email, errors, defects, viruses, delays of any kind or failure of performance regardless of the cause.


We reserve the right to change the terms of use or policies regarding the use of the Website (including, in particular, those relating to price or availability) at any time.


www.journeysoftheheartandsoul.ie is an online store operated by: Maria van Zetten

“Life is like riding a bicycle, to keep your balance, you must keep moving”
~ Albert Einstein